You may cancel your pre-order at any point before it has begun processing. You will be emailed before your pre-order is to begin processing in the event you need to change your address or cancel.
In stock orders may not be cancelled once they are placed as they begin processing immediately.
Once your order has shipped you will receive email confirmation of your shipment containing tracking information. Once your order has shipped Analogue’s Return policy will apply.
You may return unopened and unused products within 30 days from the date your order was delivered. If you remove the shrink wrap from your product, it is not eligible for return. All returns are subject to a 15% restocking fee and the buyer must provide the return shipping label. Contact support@analogue.co directly before return shipping.
Eligible defective or damaged products may be returned for an exchange within 30 days from the date your product was delivered. Defective products must be returned with the original box and packaging and with all included materials. We reserve the right to charge for any missing materials.
All Analogue products undergo rigorous QA and are shipped and packed to arrive to you in perfect condition. If your product has arrived damaged or defective, please contact support@analogue.co and your product will be replaced or repaired for free. Analogue will cover all shipping costs for all manufacture defective or damaged items. If you are not based in the USA and your order is replaced or repaired, your order will be return shipped to you labeled as "Repair" so you will not incur double taxes/duties in your country of residence.
All Analogue products have a 1 year limited warranty from the ship date of your order. If you have any issues with your order or Analogue product, please contact us directly at support@analogue.co and we will help you.
Please contact support@analogue.co directly for repair services. If your product is under warranty and your product has not been user-damaged, Analogue will cover shipping costs.
All shipments are fully insured and tracked. Our warehousing and logistics partners operate with a stringent shipping and handling protocol. All orders are packed with high quality materials (thoroughly wrapped with geami paper and 360 degree cushioned with packing paper) and are treated with care so your order arrives to you in perfect condition. Our goal is for all orders to be shipped within 24-48 hours of ordering (during weekdays).
Analogue offers two service levels for shipping in stock items within the USA, Priority and Economy. Priority shipping is handled by a single carrier (UPS, FedEx, DHL) and has a transit time of 2-3 business days from when the carrier picks up the package. Economy shipping is a hand-off service where the last mile is handled by the local postal service and has a transit time of 5-7 business days. Economy shipping is not available for pre-order items.
Orders outside of the USA are always handled by UPS, FedEx and DHL.
The actual delivery time is subject to the local courier distribution, customs clearance. In the case of remote islands, PO boxes and military area, please expect slightly longer transit time.
While these shipping services may result in a shipping cost that is higher than the cheapest services available, they reflect the quality, service and values of Analogue. Our goal is for your order to ship promptly, arrive securely and ultimately unboxed in perfect condition for you to enjoy.
We have partnered with Route, a service that protects against lost packages, theft, damages and more. All orders automatically include Route at no extra cost.
Please note that you will be responsible to pay any duties and customs generated in the course of delivering your package. These are completely in the hands of the customs authorities of your home country and rates and fees are not available for us to quote or estimate. Check with your local customs and government authorities for more information on how to import goods into your country.
Analogue currently ships exclusively from the USA. From the USA, some places are very expensive to ship to. Below is a list of locations with significantly higher shipping rates:
Alaska, American Samoa, Federated States of, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Puerto Rico, Armed Forces Addresses
Australia, Cook Islands, Fiji, French, Polynesia, French Southern Territories, Heard Island And Mcdonald Islands, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New, Guinea, Pitcairn, Samoa, Solomon Islands, South Georgia And The South Sandwich Islands, Timor Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis And Futuna