Pre-order and Order Cancellation
You may cancel your order or pre-order at any point before it has shipped. Once your order has shipped you will receive email confirmation of your shipment containing tracking information. Once your order has shipped Analogue’s Return policy will apply.
You may return unopened and unused products within 30 days from the date your order was delivered. If you remove the shrink wrap from your product, it is not eligible for return. All returns are subject to a 15% restocking fee and the buyer must provide the return shipping label. Contact firstname.lastname@example.org directly before return shipping.
Defective or Damaged Items
Eligible defective or damaged products may be returned for an exchange within 30 days from the date your product was delivered. Defective products must be returned with the original box and packaging and with all included materials. We reserve the right to charge for any missing materials.
All Analogue products undergo rigorous QA and are shipped and packed to arrive to you in perfect condition. If your product has arrived damaged or defective, please contact email@example.com and your product will be replaced or repaired for free. Analogue will cover all shipping costs for all manufacture defective or damaged items. If you are not based in the USA and your order is replaced or repaired, your order will be return shipped to you labeled as "Repair" so you will not incur double taxes/duties in your country of residence.
All Analogue products have a 1 year limited warranty from the ship date of your order. If you have any issues with your order or Analogue product, please contact us directly at firstname.lastname@example.org and we will help you.
Please contact email@example.com directly for repair services. If your product is under warranty and your product has not been user-damaged, Analogue will cover shipping costs.
Analogue's shipping partners are: UPS, FedEX and DHL. We currently ship Ground domestically and Priority internationally. All shipments are fully insured and tracked. Our warehousing and logistics partners operate with a stringent shipping and handling protocol. All orders are packed with high quality materials (thoroughly bubble wrapped and 360 degree cushioned with packing paper) and are cushioned with care so your order arrives to you in perfect condition. Finally, our goal is for all order to be shipped within 24 hours of ordering (during weekdays).
While these shipping services may result in a shipping cost that is higher than the cheapest services available, they reflect the quality, service and values of Analogue. Our goal is for your order to ship promptly, arrive securely and ultimately unboxed in perfect condition for you to enjoy.
Why Analogue does not use USPS
We do not use USPS due to high unreliability and poor package handling. Services such as USPS Parcel Post & USPS Priority Mail may initially seem like faster & cheaper options, but once signature confirmation and insurance are added, the net rates more often than not become equal to or more expensive than UPS, FedEX and DHL. Not to mention USPS infamously loses packages, mishandles and damages packages and has no reliable customer support infrastructure. When it comes to international shipping USPS often hands off the package to local couriers where your package is often untracked and no recourse is available to retrieve a package or file an insurance claim in the event that it goes missing.
Customs, Taxes, VAT
Please note that you will be responsible to pay any duties and customs generated in the course of delivering your package. These are completely in the hands of the customs authorities of your home country and rates and fees are not available for us to quote or estimate. Check with your local customs and government authorities for more information on how to import goods into your country.
Some places are very expensive to ship to from the USA
Analogue currently ships exclusively from the USA. From the USA, some places are very expensive to ship to. Below is a list of locations with significantly higher shipping rates:
Alaska, American Samoa, Federated States of, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Puerto Rico, Armed Forces Addresses
Australia, Cook Islands, Fiji, French, Polynesia, French Southern Territories, Heard Island And Mcdonald Islands, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New, Guinea, Pitcairn, Samoa, Solomon Islands, South Georgia And The South Sandwich Islands, Timor Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis And Futuna